We are ALL

in this together

In times such as these, we are more grateful than ever for the incredible community of friends and family which surround our hotels across North & Central America. In response to the unprecedented impact COVID-19 is having on our world, our hotels and most importantly, our people, many of you have asked how you can help.

In response to the crisis and in support of the communities impacted by COVID-19, Accor has made the decision to allocate 25% of its planned 2019 dividend to launch the "ALL Heartist Fund", a €70 million COVID-19 special purpose reserve. Funded directly by Accor, the intent of the ALL Heartist Fund is to provide critical financial support to those members of our Accor family, across the Group’s 5,000 hotels and residences in 110 destinations around the globe, hit hardest by the COVID-19 crisis. For the Group’s more than 300,000 employees worldwide, need-based financial grants will be available to those who are facing significant financial hardships as a result of COVID-19. The fund will also provide support for individual partners in financial distress, on a case-by-case basis, and deploy solidarity initiatives to support front-line healthcare professionals and non-profit organizations, through these challenging times and beyond.

In addition to the global resources generously allocated to specifically support the 30,000 Heartists based in North & Central America, Accor’s regional team is aiming to contribute an additional $500,000, to assist those on our hotel teams with the greatest need. Our corporate team has already contributed over $160,000, getting us a third of the way toward our goal of directly benefiting our Heartists in North & Central America.

The ALL Heartist Fund is also set up to allow Heartists, partners and friends to support each other through this time of great need. Should you be in a position to and want to provide further support, please click below to fund a grant for a Heartist in need.

A sincere thank you to all who have expressed a desire to help – please know that your kind words, positive thoughts and continued loyalty mean more to our Heartists than you will ever know.

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Update September 2022: Our North & Central America (NCA) fundraiser was created to supplement Accor’s Global ALL Heartist Fund, to provide critical financial support to those members of our Accor family hit hardest by the COVID-19 crisis. Thanks to the generosity of all those who donated, between the two funds, we have been able to support over 5000 Heartists and their families in the North & Central America region.

At this time, because of your generosity, we have money remaining in our NCA ALL Heartist fund. This money will continue to be used to assist Heartists who demonstrate a financial need as a result of COVID-19. However, in order to continue to assist more of our Heartists, we have made the decision to also extend this support to Heartists who are facing financial hardship unrelated to COVID-19, but due to significant life events, including but not limited to an accident, illness or natural disaster.

Should you wish to retract your donation due to the above change in use of the money in this fund, please submit a request and proof of donation to NCA.AllHeartistFund@accor.com by October 31st 2022