ALL Heartist Fund

North & Central America

Accor’s top priority is the safety, security, health and wellbeing of its "Heartists", the Group's valued employees. For the first time in decades, we are facing an unprecedented global crisis that is affecting not only the hospitality industry, but the global economy and our community as a whole.

The ALL Heartist Fund is a charitable fund that has been set up by Accor to support the Group's Heartists who are facing financial hardship as a result of COVID-19, making need-based financial grants available to those who need it most.

ALL Heartist Fund Grant

Grant amounts awarded will vary based on the nature of the event and related expenses, as well as the extent of the applicant's financial need. Grants will be available upon proof of an unmet financial need resulting from the unforeseen COVID-19 crisis.

ALL Heartist Fund charitable grants are not guaranteed to all who apply. Grants are awarded on a case-by-case basis. Requests may be fully awarded, partially awarded or not awarded at all. Eligible expenses may include:

Financial Hardship

  • Basic essentials (food, utilities, etc.)

  • Rent

  • Funeral, burial and related travel expense

In this case, financial hardship is defined as an essential financial need that an employee cannot meet as a result of the unforeseen COVID-19 crisis. Essential is defined as a basic life necessity which is required in order to survive, this includes, but is not limited to food, shelter, health related expenses

Medical Hardship

  • Medical expenses, where not covered by insurance

In this case, medical hardship is defined as an employee's inability to pay for out-of-pocket medical expenses. This includes but is not limited to hospitalization, medical treatment or payment for medical supplies such as medicines.


All requests and inquiries provided by grant applicants will be treated as confidential and shared only with individuals directly involved in governance, grant administration, processing, and tax reporting. All records, including medical information, referrals and evaluations, are kept strictly confidential in accordance with federal and state/province laws. For more details, please visit

Our goal is to help you during these difficult times, so rest assured that your personal records will never be shared with anyone else without your permission.